Customer Experience Executive



The primary responsibility of this role is to ensure delivering happiness through great customer experiences, building and nurturing relationships with our clients to drive satisfaction and retention. This role offers the opportunity for career growth and development in a dynamic and rewarding environment.

Job Description:

1. Customer Relationship Management:

  • Deliver outstanding customer experiences to enhance satisfaction and retention.
  • Build and nurture relationships with customers.

2. Timely Response:

  • Respond to customer inquiries and technical issues promptly and effectively.
  • Ensure timely resolution of customer concerns to enhance satisfaction.

3. Meeting Targets:

  • Work towards meeting registration and call targets for each event, contributing to the success of our programs.
  • Support in achieving payment collection targets through effective follow-up with existing and new clients.

4. Feedback Communication:

  • Identify and communicate customer feedback to relevant stakeholders for continuous improvement.
  • Act as a voice of the customer within the organization, advocating for their needs and preferences.

5. Administrative Support:

  • Assist with various administrative duties as required, including scheduling events and procuring office supplies.
  • Maintain attention to detail in all administrative tasks to uphold quality standards.

Job Description:

  • Proficiency in spoken and written English and Mandarin is preferred.
  • Familiarity with G Suite applications and Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work both independently and as part of a team.
  • Excellent time management skills, with the ability to prioritize tasks effectively.
  • Attention to detail to uphold quality standards
  • Fresh graduates and interns are welcome to apply, with a willingness to learn and grow in the role.

Employer questions

Your application will include the following questions:

  • Which of the following languages are you fluent in?
  • How many years’ experience do you have as a Customs Executive?

Join us now at:

WMC Tech Sdn Bhd

We are seeking a Customer Experience Executive to join our team.

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