The primary responsibility of this role is to ensure delivering happiness through great customer experiences and assist to build & nurture relationships with our clients to drive satisfaction and retention.
This role offers the opportunity for career growth and development in a dynamic and rewarding environment.
Job Requirements
- Customer Relationship Management:
- Deliver outstanding customer experiences to enhance satisfaction and retention.
- Build and nurture relationships with customers
- Timely Response:
- Respond to customer inquiries and technical issues promptly and effectively.
- Ensure timely resolution of customer concerns to enhance satisfaction.
- Meeting Targets:
- Work towards meeting registration and call targets for each event, contributing to the success of our programs.
- Support in achieving payment collection targets through effective follow-up with existing and new clients.
- Administrative Support:
- Assist with various administrative duties as required, including scheduling events and procuring office supplies.
- Maintain attention to detail in all administrative tasks to uphold quality standards.
Job Requirement
- Proficiency in spoken and written English and Mandarin is preferred.
- Familiarity with G Suite applications and Microsoft Office (Word, Excel, PowerPoint).
- Ability to work both independently and as part of a team.
- Excellent time management skills, with the ability to prioritize tasks effectively.
- Attention to detail to uphold quality standards
- Interns and fresh graduate are welcome to apply, with a willingness to learn and grow in the role.
